Receiving immediate assistance is crucial when dealing with medical emergencies or seeking healthcare services. Massachusetts General Hospital (Mass General), a renowned academic medical center, offers various avenues for patients, families, and healthcare professionals to seek help and information efficiently. This comprehensive guide outlines the key contact information and resources available at Mass General, ensuring that individuals can navigate the system seamlessly to get the help they need.
Emergency Services
For life-threatening emergencies, it’s essential to call emergency services immediately. Mass General’s Emergency Department is equipped to handle critical care situations 24⁄7.
- Emergency Department Entrance: Located at 55 Fruit Street, Boston, MA 02114
- Emergency Contact Number: 911 (or local emergency number) for life-threatening emergencies
General Contact Information
For non-emergency inquiries, appointments, or general information, Mass General provides several points of contact.
- Main Switchboard: 617-726-2000
- Patient Referral Line: For referrals or to make an appointment, call 617-726-4900
Specialty Departments and Services
Mass General is composed of numerous departments and services, each with its own contact information. Some key services include:
- Surgical Services: 617-726-8700
- Radiology Department: 617-726-8700
- Pharmacy Services: 617-724-4000
- International Patient Center: For international patients, call 001-617-724-9399 (or +1 617-724-9399 from outside the U.S.)
Patient and Family Services
Support services are vital for the well-being of patients and their families.
- Patient and Family Relations: 617-724-3363
- Social Work Services: 617-726-3307
- Interpreter Services: Mass General offers interpreter services for patients with limited English proficiency. Call the department directly or ask hospital staff for assistance.
Billing and Insurance
Understanding billing and insurance can be complex. Mass General offers resources to help navigate these processes.
- Patient Accounts (Billing): 617-726-3028
- Financial Assistance: 617-726-5130
- Insurance and Managed Care: 617-726-7873
Online Resources
The digital age has made accessing healthcare information and services more convenient than ever.
- Mass General Website: www.massgeneral.org
- Patient Gateway: Mass General’s patient portal allows for secure access to medical records, appointment scheduling, and communication with healthcare providers. Visit patientgateway.massgeneral.org to register or log in.
Accessibility Services
Mass General is committed to providing accessible care to all patients.
- Disability Services: 617-726-2357
- Accessibility Resources: Including wheelchair accessibility and accommodations for patients with disabilities. Contact the hospital’s main switchboard for more information.
Education and Research
As a leading academic medical center, Mass General is involved in cutting-edge research and medical education.
- Clinical Trials: Information about participating in clinical trials can be found on the Mass General website or by contacting the specific department related to the trial.
- Medical Education: For inquiries related to medical education and residency programs, visit the Mass General website or contact the respective department.
Community Health
Mass General’s commitment to community health is reflected in its various outreach programs and services.
- Community Health Programs: Information about community health initiatives, support groups, and classes can be found on the Mass General website.
Getting to Mass General
Located in the heart of Boston, Mass General is accessible by car, public transportation, or on foot.
- Parking Information: Available on the Mass General website, including parking locations and rates.
- Public Transportation: The hospital is close to several T stations, including the Charles/MGH Station on the Red Line.
In conclusion, Massachusetts General Hospital offers a multitude of resources and services designed to ensure that patients and families receive the care and support they need. Whether navigating emergency services, seeking specialty care, or exploring educational opportunities, Mass General is dedicated to providing exceptional healthcare services with compassion and expertise.
What is the best way to get to Mass General for an emergency?
+In case of a life-threatening emergency, call 911 or your local emergency number. For non-life-threatening situations, you can drive to the Emergency Department located at 55 Fruit Street, Boston, MA 02114, or use public transportation.
How do I schedule an appointment at Mass General?
+To schedule an appointment, you can call the Patient Referral Line at 617-726-4900. You can also use the online patient portal, Patient Gateway, or contact the department directly where you wish to receive care.
What support services are available for patients and their families at Mass General?
+Mass General offers a range of support services, including patient and family relations, social work services, interpreter services, and accessibility resources. You can find more information and contact details for these services on the Mass General website or by asking hospital staff.
By leveraging these resources and understanding the pathways to care, individuals can navigate the Mass General system with ease, ensuring they receive the high-quality, compassionate care they deserve.
